I had ordered an item on snapdeal.com on 3rd july and as per them item would have been delivered by 7th july. Today its 10th july and still I have not seen the item. This is still ok. But the real issue is their customer care guys can’t tell me the status of the item. they just say its on transit. They also say they can’t cancel the item as item is on transit. how on earth they cant find where the item is. As per the policy I am reading as the item cost is less than 1000Rs I wont get the money refunded instead some snapdeal coupons. Full torturousexperience for me. They don’t have toll free number for customer care too. Also customer care guys are as good as nothing. They just read you rulebook that’s all. No help. Their email/facebook support doesn’t work too. You write n number of mails but no one replies.
I have been doing online shoping since last 10 years and have ordered 100s of items maily on ebay and flipkart and this is the worst exp. This was my first time on snapdeal and I tell everyone it is last time.
Read below FAQs on snapdeal. Just to tell these are plain lies.
I was never informed that there will be delay in delivery. Here in FAQs they write I will be informed about new date when item will be delivered. But even after 3 days forget email, even customer care guys can’t tell me when the item will be delivered.
here is the update on 14h July. What a unprofessional people they are.
horrible exp with snapdeal. Order something here first time with them and was told will be delivered on 7th. But was not delivered even on 10th. As I needed the time urgently so I wanted to cancel the order. They said item can’t be cancelled unless item is delivered back to them. Today on 14th also item is not delivered to me and when again I am requesting to cancel the delivery they say it cant be cancelled as its still in "transit". Even shamelessly they say they don’t know where the item is? I asked why dont you talk to your courier partner then they say as a customer I should talk to them.
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#Snapdeal #Online #Buy #ebay #flipkart #review #Feedback #Delhi #Bangalore #India
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